Booking & Payment Policy

1. Choose the correct stay or service

Select your bedroom, downstairs two-bedroom option, upstairs executive suite, three-bedroom package, full apartment or separate photoshoot session. The package defines the spaces included; a bedroom booking does not reserve the whole apartment.

Enter dates, guest count, name, email and telephone number accurately. Optional pickup and special requests must be specified before or during booking for the team to assess.

2. Booking request and availability

Submitting the form creates a pending booking reference. The property calendar and available room resources are checked through the booking system, but a pending request is not final confirmation. Confirmed reservations are subject to resource and date availability.

When the entire apartment is confirmed for a stay, its individual room inventory is not available for conflicting bookings; a confirmed individual room booking may prevent an overlapping full-apartment booking. External booking platform calendar updates may not be instantaneous.

3. Rates, fees and payable total

Review the selected package rate, number of nights or photoshoot hours, applicable fees and final payable amount in the booking summary. The direct booking flow currently displays a ₦50,000 refundable caution fee, and optional pickup is currently listed at ₦10,000.

The caution fee is returned in full within 24 hours after checkout once inspection confirms there is no damage, missing item or unresolved house-rule violation. If deductions or withholding are proposed, staff will explain the issue and allow questions to be raised.

Prices, optional charges and availability may differ on external booking marketplaces. The total displayed in your actual booking summary or confirmation should be verified before paying.

4. Bank transfer and payment evidence

After submitting your request, obtain bank-transfer instructions from the official booking confirmation workflow. Keep your booking reference and transfer only to the account shown there or reconfirmed by authorised reservations staff.

Upload a legible payment receipt through the booking-success page or Guest Portal. Uploaded receipts may be verified using automated assistance, but approval and final booking confirmation remain subject to CARPEDIEM's review process.

5. When your reservation is confirmed

An uploaded receipt means it is under review; it does not mean the funds are verified. A stay is confirmed only when the reservation status shows confirmed and the payment is approved. Keep your booking reference available for enquiries or arrival support.

If payment evidence is rejected or needs correction, follow the guest portal instructions or speak with support before making another transfer.

6. Changes, cancellation and third-party bookings

Request changes promptly through the Guest Portal or reservations team. Confirmed changes depend on available dates, package access, approved charges and written confirmation.

For direct accommodation bookings, refunds are 80% of the booking fee for cancellation three or more calendar days before check-in and 70% for cancellation two calendar days before. The booking fee is non-refundable if cancelled on the booked check-in date. Cancellation one calendar day before check-in qualifies for a 50% refund of the accommodation booking fee.

For direct bookings, eligible cancellation refunds are reviewed and processed within 24–48 hours of receiving the request. CARPEDIEM may request payment verification details; receiving-bank settlement can take additional time. The caution fee follows its separate post-checkout return rule.

Where a booking is made through an external marketplace, the applicable marketplace's reservation, payment and cancellation conditions may differ. Please review the Cancellation & Refund Policy and the terms shown with the actual booking.

7. Help and complaints

For booking, payment or receipt queries, contact CARPEDIEM through Support or call 09111111885 with your booking reference. Do not share sensitive bank, identity or authentication information on public messages.