Privacy Policy

1. Who is responsible and how to contact us

CARPEDIEM Smarthome Luxury Apartment operates the accommodation website and determines why guest reservation and support information is used. Property address: Bethel Estate Road B11, Oba Ile, Akure, Ondo State, Nigeria.

To ask about personal information, exercise applicable privacy rights, correct or delete booking records where permitted, or raise a privacy concern, email carpediemluxuryaptltd@gmail.com or use the Support page. We may need to verify your identity before releasing personal information.

2. Information we collect

When you submit a reservation, we receive your name, email, phone number, dates, selected accommodation, guest count and any requests you provide. If you choose optional pickup, we may receive pickup location, time, flight details, passenger number and instructions.

We also process booking references, quoted amounts, payment-review status, uploaded payment receipts, cancellation reasons, relevant guest communications and records needed to assist you. Payment receipts may contain information you choose to include in the document.

The website may process technical information such as page visits, referral category and interactions with booking or enquiry links through hosting and analytics tools. Do not send sensitive documents or personal details that are not needed for your reservation.

3. Why we process information

We use personal information to respond to enquiries, create and administer reservations, verify payments, provide arrival or pickup support where requested, manage guest safety and property operations, investigate disputes and meet applicable legal obligations.

Depending on the activity, processing may be necessary to take steps toward or perform a booking agreement, meet a legal obligation, pursue a legitimate operational interest where permitted, or rely on consent where required. We do not treat a booking enquiry as consent to unrelated promotional messages.

4. Service providers and external platforms

Our website and booking operations use third-party technology and service providers, including Vercel for website hosting/analytics and Supabase for reservation data, records and receipt storage. Access to operational records is limited to people and service providers who need it for the relevant service.

If you contact us using WhatsApp, telephone, social media or an external booking platform, the service's own privacy terms may also apply. We may disclose information when reasonably required to fulfil a reservation, respond to a lawful request or protect rights and safety. We do not publish guest receipts or contact details on public pages.

5. Analytics, browser storage and external links

Our website uses operational browser storage and site analytics to support navigation and understand use of public pages. Certain booking references or session information may be held temporarily in your browser for continuity.

You can control site permissions and clear browser data using your browser settings. Following an external link to Google Maps, WhatsApp or an accommodation marketplace takes you to a service with its own practices. CARPEDIEM does not control external-site privacy notices.

6. Retention and international processing

Reservation, payment-review, support and security records are kept only as long as needed for legitimate operational, dispute-resolution and legal purposes, then deleted or de-identified as appropriate. Different records may have different retention requirements; contact us for information relevant to a specific record.

Hosting and other service providers may process information in countries outside Nigeria. Where cross-border processing occurs, we are responsible for assessing and applying applicable legal requirements and safeguards.

7. Your privacy rights

Subject to applicable law and the circumstances of your request, you may ask to be informed about processing, request access or correction, object to or restrict certain uses, ask for deletion or portability where applicable, and withdraw consent where consent is the processing basis.

Send requests to carpediemluxuryaptltd@gmail.com or through our Support page. If you remain concerned about our response, you may be able to raise a complaint with the Nigeria Data Protection Commission under the Nigeria Data Protection Act 2023.

8. Security, changes and updates

We use administrative and technical controls intended to limit unauthorised access to booking and payment-review records. No internet-based service can guarantee absolute security; please alert reservations if you suspect that a booking reference or account information has been misused.

We may update this notice as our services, providers or legal requirements change. A revised date will appear on this page. Significant changes affecting your rights should be communicated through an appropriate channel when required.