Terms & Conditions / Terms of Stay

1. Who these terms apply to

These terms apply to guests and organisers using CARPEDIEM's direct reservation and accommodation services at Bethel Estate Road B11, Oba Ile, Akure, Ondo State. If you book through Booking.com, Expedia, Agoda or another third-party service, review that platform's booking-specific terms as well.

Guests must provide accurate information and have the authority to book on behalf of the people included in the reservation. Please contact reservations before booking if you need a special arrangement.

2. Reservation and confirmation

Submitting a booking request creates a reference and a pending reservation record. It does not by itself guarantee a stay, exclusive access or a photoshoot slot. The booking becomes confirmed when CARPEDIEM approves the payment and issues a confirmed reservation status.

The confirmed booking record identifies the dates, selected room or package, guest count, any approved add-ons and amounts. If a requested option cannot be provided, the team will contact you to discuss available next steps.

3. Rooms, shared areas and exclusivity

A downstairs bedroom booking includes the selected bedroom and shared areas described with that option; it does not reserve the full property. A two-bedroom, upstairs suite, three-bedroom or full-apartment package includes only the access stated in the selected offer and confirmation.

Full-apartment exclusive use must be expressly booked and confirmed. Guests should not enter rooms or areas that are outside their entitlement. Guest counts and event or photoshoot team numbers must remain within the approved booking.

4. Payments and caution fee

Use only the official payment instructions supplied through CARPEDIEM's booking process or verified reservations team. Upload the payment receipt using your booking reference. Payment proof is reviewed before approval; uploading a receipt is not itself a payment confirmation.

The direct booking flow currently displays a refundable caution fee of ₦50,000 as part of the payable total. CARPEDIEM inspects the premises after checkout and returns the full caution fee within 24 hours after checkout once inspection confirms there is no damage, missing item or unresolved house-rule violation. If any issue is identified, the team will explain it and allow the guest to raise a concern before deductions or withholding are finalised.

Quoted rates and optional add-ons are displayed at the time of booking. Confirm the total in your booking summary. External booking sites may display different totals or charges.

5. House rules and events

Standard check-in starts at 1:00 PM and checkout is by 12:00 noon (West Africa Time) on the relevant booking dates, unless your confirmed reservation states an approved exception. Please arrange any earlier arrival or later checkout with reservations before assuming it is available.

Respect the apartment, smart-home installations, staff, neighbours and approved occupancy limits. Photoshoots are separately bookable; an overnight room booking does not automatically authorise a commercial shoot or private event.

CARPEDIEM offers a full-apartment package with a party setting. That entitlement applies only when the appropriate package and event arrangements have been approved, and does not override safety rules, local law or agreed occupancy limits.

6. Changes, cancellations and disruption

If you need to change dates, occupancy or accommodation access, contact reservations with your reference. Any change depends on available inventory and confirmation of the revised charge or arrangement.

For direct bookings, cancelling at least three calendar days before the booked check-in date qualifies for an 80% refund of the accommodation booking fee; cancelling two calendar days before qualifies for a 70% refund. A cancellation made on the booked check-in date is non-refundable as to the booking fee. Cancelling one calendar day before check-in qualifies for a 50% booking-fee refund.

Eligible direct-booking cancellation refunds are reviewed and processed within 24–48 hours after CARPEDIEM receives the request, subject to verification of booking and payment details. Bank-credit timing may vary. The separate refundable caution fee is handled within 24 hours following a satisfactory checkout inspection. See the Cancellation & Refund Policy for details. CARPEDIEM and guests should discuss disruptions fairly, subject to the booking agreement and Nigerian law.

7. Responsibility and disputes

Guests should report damage, hazards, lost items or service problems as soon as practicable. Documented damage or missing property may affect the refundable caution fee, subject to a fair review.

These terms do not exclude non-waivable consumer or legal rights. Raise a concern with reservations first using your booking reference. Nigerian law governs these direct booking terms to the extent legally applicable.